Know what’s happening.
See available service updates and incident information, with clear indication when the latest status is uncertain.
THE FIBERSTREAM CUSTOMER APP
Your connection.
Your account.
Closer than ever.
Your FiberStream connection, bills and support from HVGTEC. All in one place, right on your phone.
Customer access is coming soon.
Service updatesBill clarityHelp when you need it
LESS GUESSWORK. MORE CLARITY.
The things you need.
One place to find them.
Make sense of your bill.
Review your amount due, bill details and payment history without hunting through messages.
Keep track of your receipt.
Follow submitted payment evidence and its review status. A receipt under review is clearly separate from a confirmed payment.
Keep the conversation together.
Ask for help, share the details and follow your support case in the same app.
LET’S GET YOU FAMILIAR
Your app, step by step.
Follow an English walkthrough of service updates, bills, payment evidence, support and account settings.
Demonstration using a sample account. The video shows the app in development; some screens and options may change before customer access opens.
Watch the complete walkthrough, or choose a chapter. English captions are available in the player.
Read the quick guide
- Home: check the available service status, its freshness, your amount due and payment activity.
- Bills: review your bill details and payment history.
- Payment evidence: follow the available receipt submission steps. A submitted receipt is not a settled payment or automatic reconnection.
- Support: send a message, follow your case, or ask to talk to a person.
- Usage: if usage information is unavailable, the app says so. It does not estimate your usage from connection status.
- Account: review preferences and signed-in sessions, and sign out when finished.
- Installation: open the approved app link when available, then use your browser’s Install or Add to Home Screen option.
A LITTLE CLOSER TO HOME
Make room for
FiberStream.
Open the customer app in your browser, then add it to your phone for easy access.
Open the customer appThe customer app link is coming soon. You can explore the installation steps below while we prepare access.
Add it from your browser.
- Open the FiberStream customer app in Chrome.
- Tap Install if offered, or look for Install app or Add to Home screen in the browser menu.
- Confirm, then open FiberStream from your phone.
Options vary by browser and phone.
Give it a place on your Home Screen.
- Open the FiberStream customer app in Safari.
- Tap Share, then Add to Home Screen.
- Enable Open as Web App if shown, then tap Add.
You can also keep using the app in your browser.
A FEW THINGS TO KNOW
Before you get started.
Who provides FiberStream?
FiberStream is HVGTEC’s service brand for ISP and fiber-to-the-home (FTTH) services. This customer app is for managing your FiberStream account with HVGTEC.
Do I need to install the app?
No. You can use the customer app in your browser. Adding it to your Home Screen gives you a convenient way to open it.
Is it available on Google Play or the App Store?
There are no store download links on this page yet. The first access route will be the web app; any store releases will be linked here when available.
Can I use it without an internet connection?
An internet connection is needed to load current account information. The app does not save your private account details for offline viewing.
Does uploading a receipt confirm my payment?
No. Submitting payment evidence starts a review. Check the payment status for confirmation; a submitted receipt does not automatically restore a disconnected service.